Terms and Conditions
Welcome to Aeiforia! By accessing our website and purchasing our products, you agree to comply with the following terms and conditions:
Product Information
We aim to provide accurate descriptions, images, and pricing details for all Aeiforia products. Slight variations in color may occur due to monitor settings and display differences.
Pricing & Payments
All prices on our site are in INR (or the applicable currency) and exclude GST. We accept major credit cards, debit cards, and secure online payment methods. Full payment is required upon order confirmation.
Order Processing
Orders are processed within 14 business days. Estimated delivery times will be provided at the time of ordering. Aeiforia is not responsible for delays caused by shipping carriers or other unforeseen circumstances.
Intellectual Property
All content, including images, text, and design elements on our website, is the property of Aeiforia and is protected by copyright laws. Unauthorized use of our content is prohibited.
Limitation of Liability
Aeiforia is not liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our products.
Privacy
Your privacy is important to us, and we are committed to protecting your personal information. For more details, please review our Privacy Policy.
Return Policy
Thank you for shopping with Aeiforia! We are committed to providing you with unique, sustainable, and beautifully crafted clothing made with natural dyes. Due to the nature of our fabrics and the care we put into each piece, we have a specific return policy to ensure the longevity and quality of your purchase.
Return Eligibility
We want you to be completely happy with your purchase. Returns are only accepted in the following situations:
Size Mismatch
If the item does not fit as expected, we will gladly accept a return or exchange for a different size, as long as the item has not been worn or washed. Please refer to our size guide before purchasing to help ensure the correct fit.
Damaged Items
If you receive an item that is damaged during shipping or has a manufacturing defect, please contact us within 7 days of receiving your order. We will arrange for a return or exchange as needed.
Important Notes on Returns:
Special Fabric Considerations
Our garments are made from delicate, naturally dyed fabrics, which require careful handling. Once worn or washed, the fabric’s unique color and texture may be affected, and we cannot accept returns for items that have been worn, washed, or damaged through normal use.
No Returns for Color Variations
Natural dyes can vary slightly from piece to piece due to their artisanal process. These natural variations are not grounds for returns or exchanges.
Handcrafted Authenticity
As each piece is hand-dyed using natural methods, you may notice slight color stains, marks, or irregularities on the fabric. These unique characteristics are an inherent part of the handcrafting process and serve as proof of the authenticity and artistry behind our pieces. These marks are not considered defects but rather an intentional part of the design. Please embrace these as part of the beauty of owning a handcrafted, sustainable item.
Return Process
To initiate a return for size mismatch or damage, please reach out to our customer service team at info@aeiforia.in within 7 days of receiving your order. Be sure to include your order number, a brief description of the issue, and photos if applicable. Once your return is approved, we will provide you with instructions for returning the item.
Non-Returnable Items
All sale items, custom pieces, or items purchased as final sale cannot be returned or exchanged.
Refunds & Exchanges
Once your return is processed, you will receive a refund to your original payment method or an exchange for the item (depending on availability). Shipping costs are non-refundable, and customers are responsible for return shipping fees.
Privacy
Aeiforia is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.aeiforia.co.uk. By accessing or using our services, you agree to the terms of this policy.
Information We Collect
We collect the following types of information:
Personal Information: Name, email address, phone number, shipping and billing addresses, payment details, and account credentials.
Browsing Information: IP address, browser type, device information, and pages visited.
Order Information: Purchase history and preferences.
Marketing Preferences: Newsletter subscriptions and communication preferences.
How We Use Your Information
We use the information we collect for:
Processing and fulfilling orders.
Providing customer support.
Sending promotional emails and updates (with your consent).
Improving website functionality and user experience.
Preventing fraud and ensuring security.
Complying with legal obligations.
How We Share Your Information
We do not sell or rent your personal data. However, we may share information with:
Service Providers: Payment processors, shipping companies, and email service providers.
Legal Authorities: When required by law or to protect our rights.
Business Transfers: In case of mergers, acquisitions, or company restructuring.
Data Security
We implement security measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no data transmission over the internet is entirely secure, and we cannot guarantee absolute security.
Your Rights & Choices
You have the right to:
Access, update, or delete your personal information.
Opt out of marketing emails by clicking the “unsubscribe” link.
Disable cookies through your browser settings.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. You can manage cookie settings in your browser.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.
Contact Us
For any questions about this policy, please contact us at:
Email: info@aeiforia.co.uk
